The Duke Cancer Institute Information Systems (DCI-IS) is a shared resource providing information systems to DCI members in support of clinical, translational, and basic biomedical research. The resource provides a call-in helpdesk, desktop and infrastructure support and assistance and consultation for database development, application development, servers and web applications. The goal of the resource is to provide comprehensive computational support to enable researchers to use technology in the most efficient manner possible to accomplish their research goals. In addition to application and data server support, DCI-IS provides support for large scale servers and software for the DCI's Biostatistics and Bioinformatics Shared Resources.
The resource provides support for approximately 1000 users in DCI member laboratories.
DCI-IS collaborates with the Duke Health Technology Solutions (DHTS) on enterprise level IT efforts and programs. Financial support for this shared resource is provided through a combination of grant support, chargeback, and institutional funding.
The core compute and storage environment uses the Cisco’s Unified Computing System (UCS) platform for state-of-the-art virtualization using VMWare, multi-tiered storage for application and file storage using EMC’s VNX and Isilon storage arrays, and EMC DataDomain storage for tapeless off-site backups. All compute and storage are located in a primary offsite data center with additional data centers for business continuity.
The DCI-IS service desk, is operated from 8 a.m. to 5 p.m. Monday thru Friday. Twenty-four-hour emergency assistance is available by pager. Non-emergency inquiries can be made through the online Incident and Request forms. To access the online forms, visit the DCI Information Systems section of the DCI Intranet (only accessible when connected to the Duke network).
Online forms have been created to facilitate centralized prioritization of service requests, specifically including clinical trial support, application development and database development projects. All clinical trial support requests and application/database development needs are submitted via these web forms and are prioritized accordingly.
Shared Resource: Information Systems
Duke Cancer Institute Information Systems (DCI-IS) is a shared resource that provides infrastructure, personnel, technical support, assistance and consultation for database development, application development, servers and web applications. The staff of the DCI-IS provides any level of support necessary, including designing clinical trials and eCRF’s and implementing entire systems. More
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