Duke Women’s Cancer Care Raleigh Awarded

November 4, 2016
By: Samiha Khanna, Duke Health News

Duke Women’s Cancer Care Raleigh has received the inaugural “Team of the Year” award from Press Ganey for exceptional teamwork in transforming an outdated facility into a comprehensive clinic that provides a full spectrum of women’s cancer services.

“The award justifiably honors an outstanding team that demonstrated throughout a challenging transition an unwavering commitment to delivering safe, high-quality, and compassionate care,” said David Zaas, MD, MBA, president of Duke Raleigh Hospital (DRAH). “The team and the Duke Women’s Cancer Care Raleigh itself embody not just our commitment to world-class cancer care, but also to ensuring a world-class experience to our patients.”

Press Ganey is a leading provider of patient-experience measurement, performance analytics and strategic advisory solutions designed to help healthcare organizations improve clinical quality, safety and the patient experience. DRAH received its award on Nov. 2 at Press Ganey’s national conference in Orlando, Fla.

The effort that led to the award began in 2015, when DRAH set a goal to dedicate one of its three cancer centers to the care of women’s cancers, and to place under one roof every service a cancer patient might need. That process required merging several teams: cancer center staff, breast surgeons in independent practice, hospital radiology staff, radiation oncologists, and support services.

“This team became true champions of the project because of the benefits they knew it would bring to patients,” Zaas said. “They were engaged throughout the process, and showed professionalism and optimism, despite the demands of caring for patients on a daily basis throughout months of construction and structural changes to the team.”

The clinic remained open during the transition. As team members continued to provide unparalleled care for patients, they used the transition as an opportunity to talk to the patients about the plans and obtain their feedback. The team’s positive attitude helped put patients at ease and improved their experience.

The 35,000-square-foot clinic, formerly known as Duke Cancer Center Macon Pond, officially opened on July 11, 2016, with a multi-disciplinary team of 14 physicians and 65 staff. Operating on a team-based model like the Duke Cancer Center in Durham, it boasts some of the top breast surgeons, medical oncologists, radiologists, radiation oncologists, and hematologists in the region along with highly skilled nurse practitioners and patient navigators.

“The individuals and organizations recognized today represent the innovation and bold leadership our industry needs to advance the delivery of safe, high-quality, reliable care across the continuum,” said Patrick T. Ryan, CEO at Press Ganey. “Press Ganey is honored to celebrate the accomplishments of the 2016 award winners and proud to be a partner to these exceptional organizations in the mission to reduce patient suffering.”