Patient Navigators Duke Cancer Center’s Patient Navigators are available to make sure that nothing stops you and your family getting the support you need. They will talk with you to find out what barriers you’re coming up against, then connect you with the right people, services and information. They can get you support for financial issues, travelling to the Center, long-term housing, getting help at home and much more. They are available before, during and after treatment they’re your guides through your cancer experience. For more information, please call 919.613.6462.
Financial counseling Financial Care Counselors at Duke Cancer Center can help if you're having difficulty meeting the costs of your care. They'll tell you about funding programs you might be eligible for that may reduce the amount you have to pay yourself. They'll also talk you through billing, payment and financial assistance, such as payment plans or charity care. Learn more at Duke Health.
Medical Assistance Counselors Our Medical Assistance Counselors do eligibility screening for Medicaid, and will help you with the application process for adult, disability or family coverage if you are eligible. For more information, please call 919.613.9675.
Patient Advocates Here at Duke we do everything we can to make your experience
as smooth as possible. However, if you do have any concerns, our patient representatives can act as advocates for you and your family. They'll listen to and follow up on your concerns, answer questions, or direct your request to the appropriate hospital department. They can also arrange for special services and direct you to resources in the community. To request an advocate or to learn more, call 919.681.2020.
Legal Support Duke Law School ’s Health Justice Clinic offers free legal assistance to help you deal with legal issues that may accompany your medical diagnosis and treatment. Volunteer law students from the Cancer Pro Bono Project are also available to help prepare important legal documents, such as healthcare power of attorney, living will, and general power of attorney. Free legal services are available at the Duke Cancer Center to patients on the first and third Fridays of the month, from 10 a.m. to noon and from 1 p.m. to 3 p.m. To schedule an appointment, call 919.613.7169.
Caring House If you need comfortable and affordable housing during your outpatient treatment at Duke Cancer Center, Caring House could be for you. Caring House is a non-profit that offers a supportive, friendly environment for you and your caregiver. Rooms are $35 per night and available for both long- and short-term stays. For more information, call 919.490.5449.
American Cancer Society Rooms Looking for somewhere to stay? The American Cancer Society (ACS), in partnership with Extended Stay America, is donating 50,000 rooms to cancer patients each year for the next two years. Of those 50,000 rooms nationwide, 10,000 are free, 20,000 are at a reduced rate of $19 per night, and another 20,000 rooms are at an ACS patient rate of 25 percent off the full rate. To learn more or to reserve a room, call 800.227.2345.
Hotels There are a number of hotels near the Duke Cancer Center, with options for a range of different needs and budgets. When making reservations, be sure to ask about shuttle services and a medical room rate. Many local hotels offer discounts to patients receiving care at the Duke Cancer Center, and Duke Concierge Services partners with select hotels and inns to secure special medical rates. To learn more about discounted medical rates, call Duke Concierge at 919.681.4947
Host Homes Duke Patient Information Services sponsors our Host Homes program, giving you the opportunity to stay in a private home while you receive care at the Duke Cancer Center. A nominal, need-based fee is charged for this accommodation. For more information, call 919.681.4688.